FAQ

Rent Cabins And Condos LLC offers a wide selection of properties in the Smoky Mountain area. Each property is individually owned and the amenities can vary from property to property.  The following should answer most of your questions.

Can I make a reservation online?

Yes, all reservations are made online at www.RentCabinsAndCondos.com  Each reservation must be accepted and confirmed by Rent Cabins And Condos LLC.

What is the method of payment?

We accept major credit cards or debit cards.  Visa, MasterCard, Discover and most properties also accept American Express.

How much is the reservation deposit?

To secure your reservation, there is a 25% of the total due via credit/debit card at the time of booking that is applied toward your total due. Your reservation deposit may be made with Visa, Master Card, Discover or American Express. The balance of rent and other fees are due by credit/debit card 60 days before your scheduled arrival at the property. If you are booking within 60 days of arrival, the total amount is due at time of booking and will be charged to your credit/debit card.

Do you accept credit/debit cards for the final payment?

Yes, if your booking is within 60 days of arrival then all your payment will be via credit/debit card at the time of booking.

Do you accept money orders or bank drafts?

No, because this is like sending cash and may get lost in the mail. You are responsible for payment and not the post office.

Do we receive notice of payment?

Yes, when your final payment is received we will send a “Paid in Full” email.

What is the cancellation policy?

We have a NO REFUND policy.  We highly recommend you purchase travel insurance that is offered during the renting process.

Do you offer travel insurance?

Two types of travel insurance are offered via Travel Guard during the online booking process. Travel insurance is optional, but we highly recommend purchasing it. You can review the specific details on our website. Please contact Travel Guard directly concerning any questions.

Do you require a damage deposit?

No, we do not require a damage deposit if booked on this website.  Many of our properties require you purchase "Accidental Rental Damage Insurance".  Your credit/debit card is kept on file in case there are additional charges for damage. 

Is there a minimum night stay?

Yes, typically a 3-night minimum is required. Certain holiday periods require a 4-night stay. During the peak summer season we rent from Saturday to Saturday for a 7-night stay in our 2 bedroom and larger properties (our 1-bedroom properties have a 4-night minimum stay during the peak summer season).  We never accept a 1-night booking unless it is an extension to a current reservation.  

Do I have to arrive on a Saturday?

No, you can arrive and depart any day of the week except during the peak summer season. Our 3-bedroom and larger properties do have a Saturday-to-Saturday booking schedule during the peak summer season.

What are the "property fees”?

The "property fees" covers non-rental fees associated with preparing the home for a guest stay. This includes departure cleaning, hot tub cleaning, laundry, trash removal, credit card fees, supply set-up inspections, inventory management, K-9 inspections for bed/bat bugs, professional pest control service. various preparations and other tasks associated with preparing the property for guest arrival.

Are linens provided?

Yes, linens for are provided including bed sheets, pillowcases, blankets and quilts.  Also provided are two bath towels, two hand towels, and two washcloths per bed as well as kitchen towels.

Do you supply pool/beach towels?

No, be sure to bring your own pool/beach towels and DO NOT remove any of the bath towels from the property.

Are pets allowed? Is smoking allowed in the properties?

NO, none of our properties are pet friendly; nor do they allow smoking inside. If we discover a pet or smoking in the property, you are subject to immediate eviction without any refunds.  Also we will charge your credit/debit card the amount stated in the terms and conditions of the specific property you rent.  If you must bring your pet we recommend doing a search for pet friendly properties.  Smoking outside is permitted and cigarette buckets are provided.

What are your terms and conditions?

The terms and conditions vary by property and are listed with the property information on our website www.RentCabinsAndCondos.com  All reservations and pricing are subject to change prior booking and confirmation by Rent Cabins And Condos LLC.

Does each property have pool access?

No, only some of the properties have pool access.  Please check the details of the property you are interested in renting. Pigeon Forge does have a great community center with an outdoor and an indoor pool at a nominal daily charge.

How are the properties equipped?

The properties are equipped with the basics:

Kitchen: refrigerator, dishwasher, electric oven, stove, microwave oven, blender, toaster, electric can opener, pots, pans, cutlery, dish ware,  glassware and Cascade & Dawn.

Living Area: color TV, cable connection, vacuum cleaner, broom and mop.

Clothes Care: washer, dryer, iron and ironing board.

Other Items: Jacuzzi, hot tub, fireplace, central air and central heat.

Is Wi-Fi and cable television provided?

Yes, free Wi-Fi and cable (or satellite) TV are provided. The Wi-Fi passwords will be provided via the access email and are also posted on the refrigerator.

Is there a hot tub?

Yes, each cabin has a hot tub that is drained, cleaned and refilled with fresh water during each departure clean.  Bromide tablets are in the flotation device and should not be removed while using the hot tub.  Bromide does have an odor but is the chemical tablet recommend by our hot tub company.

Is there an outdoor grill?

All of our properties have outdoor grills.  Some have gas grills and some have charcoal grills. Please review our property descriptions for information concerning grills. 

Do you provide baby equipment?

No, we do not typically provide baby equipment.  A few of our properties do have some equipment.  Please read the property details of the property you are interested in renting to see if baby equipment might be provided.  Rent Cabins And Condos LLC does have one high chair in the storage unit and is available on a first come first serve basis.

Can we bring air mattresses?

No, over the years we have had too much damage by guests leaning air mattresses against the walls during the day and having them fall and break lamps and pictures etc. Also, the cabins are not designed to have more guests than indicated in our property descriptions.

How much parking is available?

In most situations you can park one vehicle per bedroom.  As an example, if a property has 5 bedrooms then the maximum number of vehicles will be 5.

Are trailers permitted?

Trailers are permitted if they will fit in the cabin parking area but are not allowed to be parked on the streets or yards.

Do you offer handicap accessible properties?

A few of our properties offer wheelchair access with a shower on the main level instead of a tub/shower combination; however, they are not fully handicap properties.

Where do we pick-up the keys or obtain property access information?

All properties have Schlage electronic locks so there is no key pick-up. Access codes for the property (and alarm codes if applicable) will be sent via the access email 10 days prior to your scheduled arrival. Driving directions will also be sent at this time.

How and when do we receive the access and direction information?

Our software will automatically send two emails 10 days prior to your scheduled arrival date.  We use Schlage door locks using a 4-digit door code.  Your specific code will be programmed in the afternoon of your scheduled arrival by housekeeping after cleaning is completed.  Use the same 4-digits to both lock and unlock the door. Also provided will be alarm codes if applicable, Wi-Fi information, directions and more.  We recommend sharing this information with other drivers in your group.

When can I check-in?

Check-in begins after 4:00 pm EST but is not guaranteed. If you arrive early please enjoy the area attractions.

When do I check-out?

Check-out is no later than 11:00 am EST.  Housekeeping needs between 11:00 am EST and 4:00 pm EST to prepare all of the properties for the next arrival.

Can we check in early, drop-off our luggage or park in the driveway?

No, our check-in time is after 4:00 pm EST. Please do not park in the driveway or interrupt the cleaning & inspection staff as they will be preparing multiple properties for guests arrivals. Please plan your trip accordingly.

When do we receive trash removal?

Trash is picked up during departure cleaning.  If you need additional trash removal please contact the email address provided on the refrigerator and housekeeping will schedule an additional pickup the day after your request is made.

Who do I contact concerning a problem after arrival?

The contact information will be provided via the access email and it is also posted in the property on the refrigerator. Please email RCAChousekeeping@gmail.com concerning housekeeping issues and RCACmaintenance@gmail.com for maintenance issues.

Am I expected to clean before I depart?

The property owners contract housekeepers to clean after your departure. This is added to your property preparation fee at the time you make your reservation. However, we expect you to do a few basic clean up measures before departure. This means bagging and disposing of trash, putting dirty dishes in the dishwasher etc.

What should I bring?

A "starter supply" of bath tissue, paper towels, trash bags, bath soap, and dishwashing detergent is supplied. They are not replenished during your stay. We suggest you pack coffee filters, food storage bags, salt & pepper, cooking ingredients, paper products and non-bleach laundry detergent. Personal items such as sunglasses, swimsuit, sunscreen and pool/beach towels are not supplied. Towels and bed linens are provided. We request these linens not be taken to pools.

What else should I bring?

A smile and a great attitude.

Thank you for asking. Have a great trip to The Smokies.